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Once an order has been handed to the shipping carrier, it is final sale for change-of-mind returns. We do not accept returns or offer refunds simply because you no longer want the items. Damaged or incorrect items are reviewed case by case. Contact us with your order number before returning anything and wait for our instructions. This policy does not limit rights that cannot be excluded by law.
If an item arrives damaged or incorrect, contact us promptly with your order number and photos of the item, label, and packaging. Keep the item and packaging while we review the issue. We review each case individually and will confirm the appropriate resolution, which may include a replacement or refund. This policy does not limit rights that cannot be excluded by law.
You may cancel your order before it is handed to the shipping carrier. Contact us promptly with your order number and cancellation request. We will confirm the cancellation and arrange a refund of any payment received for the canceled order. Once your order has been handed to the carrier, it cannot be canceled. Contact us separately about other order changes.
Request authorization before sending a return. Support provides the return instructions after approval. We will confirm any return-shipping arrangements when reviewing your request.
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